Policies and Rules

At LaJosi Women’s Secret, we care about our customers’ satisfaction, so it is important that we pay close attention to all the standards surrounding the sale of our products online or in store.

The information we collect

We may obtain personal information about you from several sources. We may collect this information when you provide it to us at one of our stores, on our site, our social media platforms, our social networking sites or our mobile applications. When you visit this Site, our social media platforms, social networking sites or mobile applications, we may also collect certain information in an automated fashion using technologies such as cookies, web server logs and web beacons.

Targeted advertising

We may also contract with advertising networks that collect IP addresses and other information through cookies, web server logs, and web beacons on our websites and emails, on third party websites and emails, and on our advertisements posted on third party websites. They use this information to provide advertisements about products and services tailored to your interests (including for companies not affiliated with us). You may see these ads on our websites and other websites. This process also helps us manage and track the effectiveness of our marketing efforts.

How we use information collected through automated means

We may use the information collected in an automated fashion on this site to present personalized content, improve our site, products and services, conduct market research, analyze data, perform system administration, determine whether you have visited our site before or if this is your first visit, and to comply with our legal obligations, policies and procedures, including complying with relevant industry standards and enforcing our Terms and Conditions.

We do not rent lists, sell your personal information, or transmit it except as described in this section. We may share your personal information with :

– Service providers offering services on our behalf following our guidelines. We do not authorize these service providers to use or disclose this information except to the extent necessary to perform services on our behalf or to comply with legal obligations. These service providers may include, for example, entities that process credit card payments, fulfill orders and provide web hosting and marketing services.

– Other third parties, with your consent (for example, some of our Facebook applications may share information collected through them with your Facebook friends or other Facebook users).

In addition, we, our business partners and service providers in Canada may disclose information about you if we are required to do so by law or legal process, (i) to law enforcement or other government officials, or (ii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss, or in connection with an investigation of actual or suspected fraudulent or illegal activity.

We also reserve the right to transfer your personal information in the event of a sale or transfer of all or part of our business or assets. In the event of such a sale or transfer, we will make reasonable efforts to ensure that the transferee uses the personal information you have provided in a manner consistent with our Privacy Policy. Following such a transfer or sale, you may contact the entity that now holds your personal information with any questions regarding the handling of that information.

Your rights and choices

We offer you certain choices about the personal information we collect about you, such as how we use that information and how we communicate with you. To update your preferences, ask us to remove your contact information from our mailing lists, or submit a request, please contact us in any of the ways listed below.

– Unsubscribe from emails

You may ask us at any time not to send you marketing communications by emailing us or by contacting us in any of the ways listed below.

The online prices are the same as in our stores. With the exception of the days of promotions made separately.

These prices are subject to taxes according to Canadian standards; for purchases in Quebec, Quebec sales taxes (QST) and Canadian goods and services taxes (GST).

For purchases made outside of Quebec, but within Canada, taxes are applied according to the standards applied in the corresponding province.

Processing time

Orders placed online are processed within 1 to 2 days. For all online purchases, you will receive a payment confirmation with the delivery time and a tracking number for the package to be traced with Canada Post

Free delivery in Quebec City

Delivery is free in Quebec City. Do you see a shipping charge in your cart? No worries. You just have to fill in your information at the order level, once your Quebec address is registered, the system automatically sets the delivery to free. In addition, there may be a local flat rate, a small amount representing the shipping costs.the delivery time is within 24 hours in Quebec City.

Delivery elsewhere in Canada

The delivery time is between 3 to 7 business days in the rest of Canada.

Delivery fees depend on the weight of the product, its dimensions and the distance of the delivery point from our store at 390 rue du pont in Quebec City.

LaJosi Women’s Secret is not responsible for delivery delays caused by the carrier.

Free shipping

Shipping is free for wigs and natural hair extensions and for all purchases of 300 CAD$ and more.

In-store pickup

We offer the possibility to pick up your order for free at our Quebec City store at 390 du pont street. Just mention “Pick up in store” in your order and enter a Quebec City address. Your order will be prepared within 24 hours. As soon as it is ready, you will receive a call or email to arrange a convenient time to pick up your order within our business hours.

We, LaJosi Women’s Secret, are not responsible for improper handling of hair coloring or fading at home as well as the misuse of any of our other products without the advice of a licensed professional. We suggest a visit to our store to receive advice from the specialist.

You can return any of the following products to LaJosi Women’s Secret, for any reason, for a full refund (including return shipping costs, if the return is the result of our error) within 14 days following the delivery of your shipment with a discount coupon:

• A cosmetic product that has been confused;
• An unopened wig or any other hair (i.e. still in its original packaging);
• A wig or any other hair whose size has been confused (note that the size of the hair is always mentioned on the package. You don’t have to open the package to see this);

The refund will be made in the same way as the purchase.

Back to the store

You can return your order free of charge to our store in Quebec City at 390 Bridge Street.

Return by mail

You can return your order by mail. Just write to us at contact@secretdefemmeslajosi.com and specify your order number. We will send you the procedure as well as a label to stick on the return package to be handed in at a Canada Post postal outlet. A $12 fee for the cost of the shipping label will be subtracted from the total amount of your refund if it is a voluntary refund. We reserve the right to refuse a refund if the refund does not meet the established conditions.

Please note that we cannot accept refunds in the following cases

the product is already open;

certain cosmetic and hair care products;

the return is more than 14 days after delivery.

We can only process returns and refunds for items purchased online.

Need more information? Contact us here contact@secretdefemmeslajosi.com and we will bring you more details.

Contact us by phone at 418-271-2802.

Send us an e-mail to contact@secretdefemmeslajosi.com

or fill out the form below to make an appointment.